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CEO Corner

MIke Maples, CEO

CEO Corner is an update by Dr. Mike Maples, CEO for Community Health of Central Washington. Dr. Maples talks about the various topics and themes facing Community Health of Central Washington, like culture, statistics & trends, healthcare challenges, growth and change.

Studer Group

Posted by on October 10, 2016 in Ceo Message | Comments Off on Studer Group

Studer Group

Our journey with the Studer Group has officially begun.  On October 4, the Leadership Group met with our appointed Coach: Julie O’Shaugnessy. If you haven’t heard of the Studer Group, you probably have lots of questions….such as: Who’s the Studer Group? The Studer Group was founded in 1999 by Quint Studer, to teach important lessons and tools that he developed in his career in health care.  Studer Group is now part of Huron Consulting, a dominant health care consulting group.  The Studer Group Mission: To make healthcare a better place...

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Unique Competency

Posted by on September 16, 2016 in Ceo Message | Comments Off on Unique Competency

Unique Competency

We live and work in a world of data.  But not all that can be measured is worthwhile, and sometimes the things that set us apart aren’t easily measured.  You see the reports.  They turn our care into measures….measures of satisfaction, quality, outcomes, events and more.  They compare us to our peers….locally and nationally.  They are important, and we have to pay attention to them. Our patients are paying attention, and so are our payers. The metrics fail to define us in some very significant ways.  Often, those differences...

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CEO Corner

Posted by on June 26, 2014 in Ceo Message | Comments Off on CEO Corner

CEO Corner

  Mike Maples, MD CEO We Are Not Now Who We Used To Be Culture is like geology.  It’s changing all the time – sometimes as slowly as continental drift, and at times as quickly as an earthquake reshapes a landscape.  Our culture at CHCW has changed.  There are the obvious and larges changes that happen when we grow and add new services and new sites.  But even at our oldest and most established site (CWFM) the culture has changed.   What is culture?  Culture consists of group norms of behavior and the underlying shared values that help...

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CEO Corner

Posted by on January 10, 2014 in Ceo Message | Comments Off on CEO Corner

CEO Corner

Mike Maples, MD CEO A New Year….a New Era Without much fanfare, we are now beginning to see the most anticipated outcomes from the Affordable Care Act (ACA, aka Obamacare).  Those, of course, are the expansions of insurance coverage through the Exchange (aka: Marketplace) and expanded Medicaid. Where do we stand, and what should we expect?  Hard to know for sure, but here are few facts and figures to keep in mind: ¨          Washington’s version of the online Marketplace (wahealthplanfinder.org) worked substantially better than the national...

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CEO Corner

Posted by on December 13, 2013 in Ceo Message | Comments Off on CEO Corner

CEO Corner

Mike Maples, MD CEO 1806 West Lincoln Avenue – The history of this address mirrors the history of CHCW in so many ways. This site was chosen as the best and most politically correct option back in 1992.  At that time, Memorial and Providence owned CWFM as a joint venture.  When it came to finding a location for the clinic and residency, each hospital had favored options….in their respective neighborhoods.  It created an impasse, and we needed to get going so that we’d have a home for the residents when they arrived.  Dr. Nancy Foote,...

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CEO Corner

Posted by on May 30, 2013 in Ceo Message | Comments Off on CEO Corner

CEO Corner

Mike Maples, MD CEO Last year The Board and Leadership of CHCW, as part of the annual strategic planning process, established a goal to assess the needs of our elderly, institutionalized population.  This is an issue that we had been keeping our eye on.  CHCW is one of the few clinics for whom it is routine to care for our patients when they go to a nursing home or skilled nursing facility.  About 10% of patients in Yakima area nursing homes are cared for by CHCW providers (doctors and residents).  Of the approximately 700 patients in those...

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CEO Corner

Posted by on April 16, 2013 in Ceo Message | Comments Off on CEO Corner

CEO Corner

Mike Maples, MD CEO “I could not agree more.” It’s not all that often that I can say that about an editorial in our local paper. But in the April 10 edition of the Yakima Herald-Republic, they got it right. The headline reads “Education is best tool for county health improvement”. They are referring to the County Health Rankings that were released in March. This is the fourth year that the Robert Wood Johnson Foundation, in collaboration with University of Wisconsin, has issued the report that ranks health fa...

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CEO Corner

Posted by on April 15, 2013 in Ceo Message | Comments Off on CEO Corner

CEO Corner

Mike Maples, MD CEO Survey Says… Last summer, 123 employees provided confidential responses to the survey we sent out (StaffPulse survey tool).  We’re working to respond to your feedback, and I’m writing to report on one aspect of the response. Many employees called us out for the lack of an organized system for providing you with regular feedback.  An annual evaluation is important for you and for us.  In addition to providing you with information about your performance, it’s also a time for you to communicate your needs...

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