Prescription Notifications

Prescription Alerts will include:

• Ready for Pick-Up: We’ll let you know that your prescription is ready as soon as we’re done.
• On its way: Our pharmacies offer courier, delivery, and mail out services, if you use any of these services, we’ll let you know that your prescription has been processed and is on the way to you.   
• Pick-Up Reminders: We know that sometimes you may forget or get busy, so we’ll send you reminder notification every couple days if you have a prescription ready. 
• Keeping you informed: Sometimes there are delays in completing your prescription, so we’ll keep you informed of all the following
  • Refills requested from your prescriber
  • Insurance requiring authorization
  • Too soon on your insurance
  • Medication on order
  • Questions for your prescriber
  • Questions for you
• Staying Healthy: Our pharmacy teams provide a variety of health services that may be a benefit to you.  If you’re identified as a candidate or enrolled in one of our care programs, you may receive notifications to help you stay healthy.
  • Medicare Part D Enrollment
  • Medicare Annual Medication Review
  • Anti-Coagulation Treatment & Monitoring
  • Refills Due
  • Immunizations
  • Check-ins after new medications

No, signing up for Prescription Alerts automatically enrolls you in both status updates and ready reminders.

The phone number you provided is for pharmacy use only for notifications about your prescription and pharmacy related information.

Not yet, but soon.

To protect your private information, we send a basic message. If you have any questions about the price or medication, please call the pharmacy directly. 

Your prescription alerts will come from a Yakima phone number that is different than our main pharmacy line. This phone number is a secondary line that is used only to send messages out. 

• CWFM in Yakima will be sending notifications from (509) 955-2199
• CHCW in Ellensburg will be sending notifications from (509) 317-6930

There are several issues that can arise when using any messaging service, and they are beyond our control. Examples include cell phone signal “dead spots,” cell network disruptions, and Internet service disruptions.

You should begin to receive messages on your next prescription order, if you aren’t receiving messages give us a call at the pharmacy. We’ll check your contact information and make sure everything is set up correctly.

We send different types of prescription alerts. Please make sure you received an alert that said your prescription is “ready for pickup.” If you received a different type of alert, we may still be working on filling your prescription.

We send different types of prescription alerts to keep you informed. You may receive a message for delays to your prescription, when it is ready, or as a reminder that you have a prescription waiting for pick-up. 

If you have multiple prescriptions in progress, you may receive more than 1 ready notification. 

We’ll send messages in Spanish if your profile indicates that Spanish is your preferred language. Speak with any pharmacy team member to check or update your profile.

For certain messages, we currently only have the English option available. We are working on updating those, but you should continue to see most of your messages in Spanish.

Text alerts work with most mobile major carriers

At some point, your phone number was enrolled to receive notifications regarding your prescriptions. If you do not want to receive notifications, please contact a member of our pharmacy team.

After you’ve enrolled, you can opt out at any time by letting the pharmacy team know via phone or in person.

We will make every effort to consolidate messages if you have more than one prescription with us, but sometimes your prescriptions may get separated resulting in more than 1 notification.

Yes, please speak with any pharmacy team member at your pharmacy to update your number.

Yes, please speak with any pharmacy team member to update your family member or other adult’s profile.

This service generates a standard text message to your cell phone and depending on your messaging plan, standard charges may apply.